- We seek to provide a whole new approach to your online shopping experience. Your satisfaction is important to Vape Shop 88. If ever you are experiencing any difficulty we will be more than happy to be of assistance to any of your problems within the 5 days of your purchase.
- An authorization letter must be issued to you by Vape Shop 88 before returning any merchandise. Failure to receive the following could result in the forfeiture of refund or exchange.
- Cancellation of orders can be within 5 working days upon date of purchase. Once a confirmation is given and services has been offered by Vape Shop 88 you are no longer eligible to cancel your order.
- A working day is considered to be any day here in the Philippines except for Saturday, Sunday and any Philippine declared holidays.
Cancellation of orders can be made through the following:
- PayPal charges can be deducted from refunded Paypal payments.
All returned items are to be sent to our head office:
Name: Jennifer Beltran
Address: #17 Mars Street, Congressional Subd. II, Tandang Sora, Quezon City, 1116 PH
Contact Number: +63 906 575 9473
Email us at [email protected] for validation
alternatively you can join us at (Click this link)
- Warranty is not covered by improper usage of the items bought from Vape Shop 88.
- If there are any damages please report it to us within a 24 hours period from date and time it was received.
- Your right to refund the product will only be valid once it was returned in the same condition as it was received. This shall include the packaging and other documents included. Extensive care must be given to the products while they are in your possession
RETURN AND REFUND TIMING
- Please keep in mind that domestic shipment in the Philippines can take 2-5 days from date of shipment depending upon the courier chosen by the client.
- If you qualify for a refund please give us 2-3 days from the time we have received the merchandise.
- An email or text notification will be provided via email once we received and processed the returned item.
GUIDELINES FOR RETURNS
- Step 1 : Determine the problem
- Before you contact Vape Shop 88 please do complete the following details appropriate to your circumstance
- If goods ordered from the website once received are damaged kindly take a photo then immediately proceed to Step 2.
- If item received was different from the order you made kindly double check the invoice included in the package. If there was a mistake immediately proceed to Step 2
- If you think something was missing from the order please check the packing materials used inside the parcel or box. If there was a mistake immediately proceed to Step 2
- Step 2 : Contact us
Please contact Vape Shop 88 at customer care. Include the following information to help us serve you better and faster.
First and Last Name
Order or Invoice Number
Provide detailed description of the problem of the merchandise sold to you
If the goods acquired are damaged, attach the photo of the damage to the email
- Step 3 : Wait for further instructions from [email protected]
- The support team at Vape Shop 88 will determine how to better handle the situation and resolve the problem the soonest time possible. Please do wait for any response before taking any additional action.
- Batteries are not covered by Refund and Exchange, all batteries are tested and checked before shipped out.
- Scratches and Dents from imported products are not covered by Refund and Exchange
- Please check the manual before using, The proper usage and handling of goods are customer’s responsibility.
GENERAL REFUND AND EXCHANGE POLICY FOR ON-LINE REGULAR CUSTOMERS
FOR REGULAR CUSTOMER
- All merchandise purchased with defects are returnable.
- Returns valued over PHP 500.00 are entitled to an exchange or refund policy while as for products below the PHP 500.00 are for exchange for the same product or of like value.
- For international orders : we declare the products at the lowest price possible to avoid high taxes being imposed by customs.
- If products are damaged the shipping fee shall be shouldered by Vape Shop 88.
FOR WHOLESALE CUSTOMER
- All returned merchandise and expenses incurred will for stored credit or exchange only.
- Vape Shop 88 PH will issue a store credit or replace merchandise at our expense if ever the merchandise received are damaged, defective or wrong product. On instances that Vape Shop 88 PH requests that damaged or wrong item be returned additional instructions will be provided by our support team. Shipping expenses will be covered by Vape Shop 88 PH.